Linear provides on-site training when approved by the local District Sales Manager. Linear programs are divided into 4 Phases of courses. Many of Phase 3 and Phase 4 Classes are NTS approved for installers needing Continuing Education Units (CEU).

Phase 1:  Marketing and Investment Strategies - This presents how our products fit into the market segment.  It will outline market share and profitability, while showing projected future growth and outlook of product segments.  It will show how to leverage your investment into our broad product offerings and maximize profitability.

Phase 2:  Sales Training - Creating the right expectation for your customers. Qualification questions to ask and qualify design to meet Customer expectations. It also explains features and advantages by product. It differentiates products in a way your customer will understand.

Phase 3:  Design and Installation Training - Brief product overview.  Explanation of installation and rough-in guidelines.  The Owners Manuals are reviewed (more than just packing material!!)  Configuration and system testing is illustrated.  Instruction on how to show the customer how to use their new products in their home.

Phase 4:  Troubleshooting and Advanced Theory - Very specific installation techniques are explained.  Navigating troubleshooting guides.  EMI and RFI influences are explored.  Chronic problem installations and their root causes.  Steps required to help avoid future call outs are illustrated.

O U T L I N E

Technical Services is the group within Linear LLC that administers CEU activities, courses and programs.   The Technical Training Manager ensures the education and training meets the goals of the dealers, distributors and others who sell the Linear LLC branded products.

The Technical Training Manager reviews the policies and procedures and ensures they meet accreditation requirements for CEU units.  Linear LLC accredits their training through the National Burglar & Fire Alarm Association (NBFAA) service of the National Training School.  The review process for every program occurs every 2 years at a minimum.

During training, Linear will ensure the training provides adequate resources to support a positive, learning environment.  Instructors will be available to provide assistance and support to learners.

When students meet the requirements for satisfactory completion of the training program, they are issued a certificate which indicates the title of the program, the name of the instructor, and the number of CEU units for the program.  Training in Texas will result in an additional form with the instructors' number annotated for state requirements.

Linear maintains the records for approximately one year and can reissue certificates if desired.  Information collected during training is only for the use of documenting learners attending class and is not sold, released or transferred for any other purposes.

Linear training is provided by qualified personnel with many years of experience in the field and are competent in their topic of instruction.  They also have knowledge and skill in instructional methods and learning processes.  Feedback is encouraged and collected.  Instruction is provided with no discrimination and the trainers are not compensated for any activity other than for classroom instruction.

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